Refund Policy

At Roamzie, we want you to love your purchase. If for any reason you are not completely satisfied, we offer refunds and exchanges under the guidelines outlined below.

1. Eligibility for Refunds or Exchanges

To be eligible for a refund or exchange, items must meet the following conditions:

The item must be unused, in the same condition as when received, and in its original packaging.
A valid proof of purchase, such as an order number or receipt, must be provided.
Requests must be made within 30 days of delivery.

Items Not Eligible for Refunds or Exchanges include custom-made or personalized products, clearance or final sale items, gift cards, and items damaged due to misuse, improper handling, or normal wear and tear.

2. How to Request a Refund or Exchange

To initiate a refund or exchange, please contact our customer service team at info@roamzie.com with your order number and details about the item.

Our team will review your request and provide instructions for returning the product. Once the returned item is received and inspected, we will notify you whether your refund or exchange has been approved.

3. Processing Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.

Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item. Customers are responsible for return shipping costs unless otherwise specified.

4. Exchanges

If you request an exchange, we will ship the replacement item once your original item has been received and inspected.

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. You may be asked to provide photos of the damage or defect to assist with our review process.

If the issue is confirmed, we will arrange for a replacement, repair, or refund at no additional cost to you.

6. Contact Us

If you have any questions regarding refunds, exchanges, or returns, please contact:

Roamzie
Email: info@roamzie.com